Frequently Asked Questions at Tapestry Naperville

Within 72 hours of move-in, you will receive an email and/or text message from ButterFlyMX inviting you to register your account. Enjoy 24/7 access to your building and the amenities via the app or code.

Tapestry Naperville is prewired for Xfinity-Comcast cable and internet service. Please visit Xfinity.com to view current offerings in our area.

We are proud to offer our residents doorstep waste collection. Please refer to the included Valet Waste Information and familiarize yourself with the service and pick-up frequency. To maintain high living standards, properly bagged trash bins may only be set out between 6:00 p.m. and 9:00 p.m. on pick-up days.

Rent is due on the 1st of each month and no later than the 5th. Late fees will be incurred on the 6th of each month. Payments may be submitted on the Resident Portal at TapestryNaperville.com or by leaving a personal check, money order, or cashier’s check in the Rent Drop box inside the Clubhouse. Utilities (water, sewer, and trash) are billed two months in arrears via the Resident Portal. Paper utility bills are sent via USPS mid-month only as a reminder. Your billing for electric and gas will come from the providers directly. Set up recurring auto-payments on the Resident Portal using your bank account. If you have questions about setting this up, contact the Management Office.

The Clubhouse, SipWithMe Coffee Bar, Printing Area, Package Room, and Fitness Center are available to residents 24/7. When the Management Office is closed, please use the ButterFlyMX to enter the side door nearest the fitness center/north side of the clubhouse.

Perfect places to meet your neighbors and take in some sunshine: the Pool, Patio Area, Fire Pit, and Grill Areas are available to residents between 9:00 a.m. and 09:00 p.m. 7 days a week. Please be considerate of residents who live near these areas and keep noise levels down. Each leaseholder (not occupant; leaseholders are 18 years or older and signed on the lease document) may bring a maximum of 2 guests to the pool. Residents 16 and older may visit the pool without an adult leaseholder but one must be present if these residents are accompanied by guests. Anyone under the age of 16 must be accompanied by an adult leaseholder at all times.

Tapestry is a smoke-free community. This includes inside any building, inside any apartment home, on any patio/balcony, in any parking lot, or on any community grounds.

We are a pet-friendly property and love our furry residents, but it is your responsibility to clean up after your animal. There are Pet Waste Stations throughout the property for your convenience.

The Tapestry Naperville Management Team is here to serve you. If you would like to speak to a member of the Management Team, please stop by during our weekday office hours or schedule an appointment with the Property Manager, at [email protected], or through the Resident Portal.

Monday - Friday, 9am to 6pm; Saturday, 10am to 5pm; Sunday, closed. Management reserves the right to alter office hours based on business needs.

Out of respect for your neighbors, please refrain from creating any excessive noise between 10:00 p.m. and 9:00 a.m. each day.

Tapestry Naperville offers 24/7 Emergency Maintenance Service. If you experience a maintenance emergency outside of regular office hours, please call the main number (630) 219-4949 and the appropriate personnel will be contacted. If you are experiencing a fire, life or safety emergency, please call 911 immediately. For after-hours non-emergency needs, please submit your request online through the Resident Portal and a member of the Maintenance Team will address the issue during our regular business hours.